Questions

Do I need my own Mapy.com key?

No. The key stays on the vJednom server. The settings have no field for it, and support does not ask you for it.

Why does the map not show the address?

Check that the company has an address on the requisite, or that the coordinates are filled in. An administrator chooses whether the location comes from the coordinates, from the address, or from the coordinates first. Open the tab from the company card in Bitrix24.

How many stops can a calculation take?

Up to about ten points, including the start and the destination. With more points the route is not calculated.

What happens after 30 days?

Access to the app stops. The order and the seven days after a paid period are in Trial and billing.

Does uninstall delete addresses?

No. Addresses and coordinates stay in the CRM. The licence record on our server stays as well, so a new installation does not start the trial over.

Where do I write?

[email protected]. Support hours: Monday to Friday, 9:00–17:00 CET. Response within 72 hours.